Privacy Policy

This Privacy Policy describes how Wirescale ("Wirescale", "we", "us", or "our") collects, uses, and shares information about you when you use our website, products, and services (the "Service").

1. Information We Collect

We collect the following categories of information:

• Information you provide directly — for example, when you book a demo, submit a contact form, or sign up for the Service. This may include your name, business email, phone number, company name, and any message content.
• Usage information — pages viewed, links clicked, referring URL, device type, browser, and approximate location derived from IP address.
• Cookies and similar technologies — small data files used to operate the Service, remember preferences, and measure performance.
• Communications — emails, messages, call recordings, and transcripts you send to us or that you authorize us to process on your behalf.

2. How We Use Information

We use information to:

• Provide, operate, and improve the Service;
• Respond to inquiries, schedule demos, and provide customer support;
• Send transactional messages, security alerts, and product updates;
• Analyze usage to improve performance and features;
• Detect and prevent fraud, abuse, and security incidents;
• Comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only:

• With sub-processors who help us operate the Service (e.g., cloud hosting, email delivery, calendar scheduling, analytics, payment processing). Each is contractually bound to protect your information.
• With integration partners at your direction (e.g., when you connect your Google Calendar, Slack workspace, or CRM to the Service).
• When required by law or to protect our rights, customers, or the public.
• In connection with a business transfer (e.g., merger or acquisition), subject to confidentiality protections.

4. Data Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, information is deleted or de-identified.

5. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. California residents have additional rights under the CCPA/CPRA, and EU/UK residents have rights under the GDPR/UK GDPR. To exercise these rights, email sales@wirescale.io.

6. Cookies & Analytics

We use cookies and similar technologies to operate the website and measure performance. You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

7. Security

We implement industry-standard administrative, technical, and physical safeguards designed to protect your information. No system is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

We are based in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S. and other jurisdictions, which may have different data-protection rules than your own.

9. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.

11. Contact

Questions, requests, or concerns about this Policy? Email sales@wirescale.io.

Wirescale
Seattle, Washington · United States